Collection: FAQ

What can I shop for?

Explore robot vacuums, replacement accessories, smart home technology, audio and everyday electronics. Check each product page for the exact model, specifications, supplied version and included items.

Is standard delivery free?

Yes. Standard delivery is free on every order, with no minimum spend, to all countries and regions available at checkout. If an optional express service is available, its price is shown before payment and charged only if you choose it.

When will my order arrive?

Processing and transit times vary by product and destination. Any estimates shown at checkout are estimates, not guaranteed arrival dates. Contact us before ordering if timing is important. Tracking details are emailed after dispatch when available.

Who provides the ECOVACS warranty?

ECOVACS DEEBOT robot vacuums include a 2.5-year warranty provided by DigiShop Australia. This is our warranty support, not a claim of manufacturer-backed ECOVACS Australia warranty coverage. For other products, refer to the warranty information on the individual listing. Contact us for service arrangements in your destination.

Are all products the same regional version?

Some products are parallel imports. Review the listing for supply-region information, app setup, plug requirements and included items. Contact us before ordering if you need a particular feature or regional version confirmed.

How do I set up an ECOVACS robot?

Follow the instructions supplied with your model and any setup information provided with your order. App and Wi-Fi requirements can vary by model. If you need help, email customer@thedigishop.com.au with your order number and model.

How do I choose replacement accessories?

Match the full model name on your machine to the compatibility information on the accessory page. Check the pack contents before purchase. Our robot vacuum and accessory guide explains what to compare.

Can I receive a tax invoice?

Email customer@thedigishop.com.au with your order number and invoice request.

How do I request help or a return?

Contact customer@thedigishop.com.au with your order number and a description of the issue. Please obtain return instructions before sending goods. See our Shipping Policy and Return & Refund Policy for details.